Thursday, November 21, 2013

How safe is our ATM kiosk!


The way the lady, bank employee herself, was attacked by the miscreant inside the ATM kiosk after rolling down the shutter at Bangalore sends shiver down any body's spine.Good luck that the lady was only injured and not murdered.The assailant could have outraged her modesty too.After this incident one might be scared to go to ATM counter alone to withdraw money. Unfortunately, Banks don't care for the safety of the customers.So they don't feel the necessity of engaging security guards at all ATM counters either.Most of the ATM booths are left unguarded much to the risk of the customers.Bank only take precautions that ATM machines are made such a pilfer proof manner that money can't be robbed of the machines even left unguarded.So they don't require to engage security personnel at ATM counters, though incidences of robbery at ATM machines are some times reported.That apart, Banks argue deployment of security guards round the clock at all ATM booths involves a lot of money which they can't afford particularly when they plan to increase the number of ATM counters even in rural areas in the interest of the customers. However,Banks can't wash their hands of the safety of the customers.In fact,transactions at ATM have reduced the running expenditures of the bank considerably.So there is no reason why Banks raise the question of viability of ATM services if each ATM counter is provided with security guards round the clock.Banks can also explore other ways and means to provide security to the customers .What is actually required is determination and good will on the part of the banks in this respect. --

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