The way the lady, bank employee herself, was attacked by the miscreant
inside the ATM kiosk after rolling down the shutter at Bangalore
sends shiver down any body's spine.Good luck that the lady was only
injured and not murdered.The assailant could have outraged her modesty
too.After this incident one might be scared to go to ATM counter alone
to withdraw money.
Unfortunately, Banks don't care for the safety of the customers.So
they don't feel the necessity of engaging security guards at all ATM
counters either.Most of the ATM booths are left unguarded much to the
risk of the customers.Bank only take precautions that ATM machines are
made such a pilfer proof manner that money can't be robbed of the
machines even left unguarded.So they don't require to engage security
personnel at ATM counters, though incidences of robbery at ATM
machines are some times reported.That apart, Banks argue deployment
of security guards round the clock at all ATM booths involves a lot
of money which they can't afford particularly when they plan to
increase the number of ATM counters even in rural areas in the
interest of the customers.
However,Banks can't wash their hands of the safety of the customers.In
fact,transactions at ATM have reduced the running expenditures of the
bank considerably.So there is no reason why Banks raise the question
of viability
of ATM services if each ATM counter is provided with security guards
round the clock.Banks can also explore other ways and means to provide
security to the customers .What is actually required is determination
and good will on the part of the banks in this respect.
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